JOSHUA BURGESS
Portfolio
Product Designer specialising in information architecture, and servicing journeys for enterprise businesses. My expertise includes large-scale, multi-channel, end-to-end journey design, and refining the design-to-development workflow. Additionally, I am a keen photographer.
Projects
Banner Blindness
Expanding product offerings led to banner blindness, resulting in a streamlined messaging framework that boosted engagement and conversion rates significantly.
Role
Senior Product Designer
Client
J.P. Morgan Chase & Co.
Year
2023
Request
Our Second Most Requested Feature
Exporting financial data was a key user need, but implementing the feature posed technical constraints that significantly impacted the user experience.
Role
Senior Product Designer
Client
J.P. Morgan Chase & Co.
Year
2023
View
No-Bot Deflection
Rapid customer growth overwhelmed support, leading to the implementation of a search-based FAQ solution that significantly reduced wait times and remains highly effective.
Role
Senior Product Designer
Client
J.P. Morgan Chase & Co.
Year
2022
View
A New Way of Talking to Your Bank
Expanding conversational AI to voice revealed unique challenges, leading to design principles that improved interaction quality and influenced future applications.
Role
UX Designer
Client
Barclays
Year
2019
View
Experience
See more on LinkedIn
Monzo
Lead Product Designer
September 2024 - Present
J.P. Morgan Chase & Co.
Senior Product Designer
April 2022 - September 2024
The AA
Product Designer
March 2021 - April 2022
Barclays
Senior Designer
August 2020 - March 2021
Designer
October 2018 - July 2020
The Degree Show
Creative Team Lead
March 2017 - July 2017
Mustard Media
Creative Designer
September 2015 - April 2017
The Knox Group of Companies
Graphic Designer
June 2015 - August 2015
Junior Graphics Assistant
August 2013 - May 2015
Contact
The best way to get in touch with me is to email:
Designed by Joshua Burgess © 2024