JOSHUA BURGESS

Portfolio

Product Designer specialising in information architecture, and servicing journeys for enterprise businesses. My expertise includes large-scale, multi-channel, end-to-end journey design, and refining the design-to-development workflow. Additionally, I am a keen photographer.

Projects

Banner Blindness

Expanding product offerings led to banner blindness, resulting in a streamlined messaging framework that boosted engagement and conversion rates significantly.

Role

Senior Product Designer

Client

J.P. Morgan Chase & Co.

Year

2023

Request

No-Bot Deflection

Rapid customer growth overwhelmed support, leading to the implementation of a search-based FAQ solution that significantly reduced wait times and remains highly effective.

Role

Senior Product Designer

Client

J.P. Morgan Chase & Co.

Year

2022

View

Experience

Monzo

Lead Product Designer

September 2024 - Present

J.P. Morgan Chase & Co.

Senior Product Designer

April 2022 - September 2024

The AA

Product Designer

March 2021 - April 2022

Barclays

Senior Designer

August 2020 - March 2021

Designer

October 2018 - July 2020

The Degree Show

Creative Team Lead

March 2017 - July 2017

Mustard Media

Creative Designer

September 2015 - April 2017

The Knox Group of Companies

Graphic Designer

June 2015 - August 2015

Junior Graphics Assistant

August 2013 - May 2015

Contact

The best way to get in touch with me is to email: